Asset Servicing Insights 2021

Dear Sir / Madam,

 

Thank you for taking the time to answer our questions on asset service providers. The following questionnaire consists of eight sections and should only take about 10 minutes of your time.

 

As an expression of our gratitude, we would like to offer you a complimentary subscription of The Asset and Wealth Management newsletter. You will also receive an executive summary of the Asset Servicing Insights report, to be published later in 2021. To accept this offer please click on the link at the end of the questionnaire.

 

Thank you very much for your valued input.

 

Best regards,

The Editors

Respondent Summary

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* Please begin by filling in your information below.

* Please complete the following:

Location basedCompany Type
*

* Please specify your company type.

* Please specify the fund type you company manages.

* Which market(s) do you cover?

* Which of the following best describes your business with China?

Your Service Providers

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* Are you using the following service(s) from your service provider?

Which asset servicing providers do you use and how long have you been using them for?

Name of Service ProviderOverall score (1-6, 6 being the best)Duration of service (years)
*Primary Custodian
Secondary Custodian
*Fund Administration
*Securities borrowing and lending
*Transition Management
*Corporate Actions
*Transfer Agent
*Clearing & Settlement
*Collateral Management
*Prime Broker
*Agency and trust services
*Other service

Custodian Bank Services

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Please rank the three most important factors when choosing a custodian bank

Your rank
  • Additional service other than safekeeping assets (fund administration, collateral management, securities lending, brokerage services, etc)
  • Bank’s fund distribution channel
  • Operational efficiency
  • Pricing
  • Service coverage of securities types
  • Service quality
  • System and support
  • Others, please specify

Other, please specify:

Please rank the additional services when choosing a custodian bank

Your rank
  • Fund administration (fund reporting and accounting)
  • Brokerage services
  • Clearing and settlement
  • Collateral management
  • Corporate actions processing
  • Foreign exchange and derivatives transactions
  • Securities lending
  • Transfer agency
  • Transition management
  • Others, please specify

Other, please specify:

Please rate your custodians in the following services during the pandemic on a scale of 1 to 10, 10 being the best

Primary CustodianSecondary Custodian
Collection of dividends and interest payments
Corporate action processing
General meetings/proxy voting
Taxation services
Trade confirmation and settlement

During the pandemic, have you been satisfied with your custodian bank in terms of managing transaction errors?

Which areas would you like your custodian banks to improve?

Please rank the top three items in the order of priority
Your rank
  • Enable stronger distribution channels
  • Fees / costs
  • Product and service innovation
  • Regulatory support
  • Service quality
  • Other, please specify

Other, please specify:

Fund Administration

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What are the top three reasons for outsourcing middle and back office processes?

Please rank the top three items in the order of priority
Your rank
  • Agility - allowing a flexible operating model
  • Risk management
  • Cost reduction
  • Operation efficiency
  • Service quality
  • Integrated solution (“one-stop shop”)
  • Other, please specify

Other, please specify:

Please rate the fund administrator in the following services during the pandemic on a scale of 1 to 10, 10 being the best

score
Fund formation & structuring
Fund accounting & financial reporting
Fund secretarial & compliance
Fund investor relations
Fund cash flow monitoring & reporting

During the pandemic, have you been satisfied with your fund administrator in terms of managing transaction errors?

During the pandemic, have you been satisfied with your fund administrator in terms of improving KYC process efficiency?

Why do you not outsource your mid-office or back-office operations?

Securities Lending

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Which characteristics are most important in an SBL service provider?

Please rank the top 3 in the order of importance
Your rank
  • Returns
  • Counterparty risk
  • Cost
  • Collateral management
  • Other, please specify

Other, please specify:

Please rate your SBL service provider in the following services during the pandemic on a scale of 1 to 10, 10 being the best

Score
Delivering favorable returns
Mitigating the risks of cash collateral impairment and liquidity
Managing counterparty risks
Transparency
Other, please specify

Other, please specify:

If you do NOT lend/borrow your portfolio, what are the reasons for not lending?

Please rank the top three items in the order of importance
Your rank
  • Our policy does not allow securities lending/ borrowing
  • No real business need
  • Returns do not warrant the operational challenges/ Borrowing cost is too high
  • Concerns about counterparty risks
  • Concerns about cash re-investment risks
  • Concerns about quality or access to indemnification coverage
  • Regulatory constraints
  • Requirement on collateral
  • Loss of voting rights
  • Client’s decision
  • Other, please specify

Other, please specify:

Collateral Management, Cash and Liquidity Management

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Will you buy collateral management services from your custodian or an independent party?

What do you consider the most important features of a collateral management solution?

Please rank the top three items in the order of importance
Your rank
  • Global portfolio coverage
  • Custody integration
  • Collateral optimization
  • Margin analytics and management
  • Reporting
  • Fees
  • Integrated financing and liquidity management
  • Other, please specify

Other, please specify:

How important is cash and liquidity management as part of the assessment of service providers?

What features in a cash and liquidity management solution do you consider most important?

Please rank the top three items in the order of importance
Your rank
  • Net interest income rates
  • Notional aggregation
  • Integrated forecasting
  • Integrated collateral & liquidity solutions (eg. Repo)
  • Automated investment sweeps
  • Other, please specify

Other, please specify:

Agency and trust services

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Please rank the three most important factors when you look for an agency and trust service provider?

Choices Ranking
  • Track record / experience
  • Ability to package complex deals
  • Ability to work with tight deadlines
  • Execution capability
  • Consistent service quality
  • Reputation within the industry
  • Other, please specify

Other, please specify:

Nomination

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Who are the BEST custodian bankers?

NameCompanyContact NumberE-mail
1st Individual
2nd Individual
3rd Individual

China

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What is your plan with regards to the China market?

What is your plan with regards to overseas markets?

* Which of the following scheme(s) do you use?

* Which asset servicing providers do you use and how do you rate them?

Name of Service ProviderOverall score (1-10, 10 being the best)Duration (yrs)
*Shanghai-Hong Kong Stock Connect
*Shenzhen-Hong Kong Stock Connect
*Bond Connect
*CIBM
*QFII
*RQFII
*QDII

Do you use the short-selling capabilities of Stock Connect?

If you do NOT use Bond Connect, what are the main reasons for not using it?

Please rank the top three items in the order of importance
Your rank
  • Existing QFII, RQFII access covers our needs
  • Existing CIBM access covers our needs
  • No investment plans in China
  • Other, please specify

Other, please specify:

Which asset classes in China have you invested in / are you interested in?

Digitization and Digital Assets

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Which of the following digital capabilities are more important when choosing an asset servicing provider after Covid?

(choose three)

Which of the following type(s) of technology enhanced your efficiency during the pandemic?

(choose all that apply)

Which function in your company would benefit most from greater application of technology in your opinion?

Do you invest in digital assets?

Which digital assets do you invest in?

How do you invest in digital assets?

How much have you invested in digital assets to date in US dollar terms?

How long have you been investing in digital assets?

Why do you not invest in digital assets?

Do you plan to invest in digital assets in the future?

Do you plan to use a digital asset service provider?

Do you use a digital asset service provider (custodian, fund administrator, etc)?

What do you look for in a digital asset service provider?

How did you choose your current digital asset service provider?

How long have you been using your existing digital asset service provider?

Which specific services does your digital asset service provider offer?

Additional Comments

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Please enter any additional comments in the box below.


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